Director of Community Outreach
Meet Monica Sanchez
A Passion for Patient Centered, Customer Service
“I’ve been in the medical field for over 20 years now, and throughout that time, I understood that what makes me the happiest is helping others. Whether it be in my personal or professional life, I love knowing that the work I do is benefitting others in a positive way. My goal is to always provide the best possible care to every patient that walks through our doors.”
“I chose the hearing health care field because health care has always been a passion for me. There is always someone to help or something to help with. I have been in dental, urgent care, pediatric, and surgical facilities over the last 20 years. The hearing care field jumped out at me very recently and has become something I admire. As I get older, I notice that those I love around me, are sometimes struggling to hear the close conversations or sounds around them. I cannot imagine a world without sound myself because I love music so much, and I would never want anyone to have to forget what their favorite song may have sounded like.”
“As the Director of Community Outreach, it is my responsibility to help patients understand who we are and what we do. We use our website, social media tools, and community outreach events to educate prospective patients. I am also able to assist our staff and our patients with daily office functions, questions regarding insurance benefits or general questions regarding patient appointments.”
Hearing Care is Health Care
“Within the first couple of weeks of starting at Desert Hearing Care, I knew I was where I wanted to be. The sweetest lady came in, and she knew right away I was new to the practice. She told me she had been having such a hard time hearing out of her aids, and she was worried they may need to be sent for repair. I asked her kindly if she would let me have them for a few minutes to see what I could do for her. She graciously handed over her hearing aids and told me that she had all the faith in the world in me because they would only hire the best here. That definitely gave me a little boost of confidence! In the end, all her hearing aids needed was a little TLC. I was able to clean them up for her and change her wax guards. When I asked her to give them a try, she was so grateful and thankful. It was 100% difference for her. She gave me a big hug, which for me, solidified my feeling that I made the right choice when I decided to work at Desert Hearing Care”.
My Life Outside of Desert Hearing Care
“I am a native of Mesa, Arizona, and have been here my whole life. I travel as often as possible to my two favorite destinations, snow (Colorado) and sand (Hawaii). When I am not traveling, you will find me spending time with my family, 2 nieces, my dog & boyfriend, or at the gym. I stay as active as possible because I never want to miss out on something amazing! And if I need to slow down a little, I always curl up with a great book”.